FREQUENTLY ASKED QUESTIONS
Please read our FAQ before sending us a message.
Trading with us?
There are 3 main reasons you should trade with us.
1. With 5 years of operation in the United States, more than 100000 orders have been shipped to customers, along with thousands of positive reviews of our products. Our company is a proven and authentic company.
2. All transactions with us are done via Paypal payment gateway. You will be assured with this prestigious payment gateway, with a refund policy of up to 45 days if you are not satisfied with our product.
3.Fast delivery worldwide
Currently we have 1 store in the US and an official agent in the UK, Canada. With exclusive contracts signed with fast shipping partners around the world so delivery will be 2 times faster than before, you only need to wait 10 to 15 days to receive goods in Europe, saving 20 days time compared to the past.
WILL YOU SHIP TO MY COUNTRY?
Yes, we ship orders worldwide!
How long will delivery take?
The standard delivery time is 6 – 9 days during normal times of the year, and maybe 9 -12 during the holidays.
Which payment methods are accepted in the Online Shop?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), by direct bank transfer services (SOFORT Banking, iDEAL) and by PayPal.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.
If you have other questions, please contact us via email